![]() But you could create another account if your platform is mobile: choose "Settings" and press "Login" or "Logout" (depends on what account you used to have before: local or connected to Facebook one). Is it possible to reset my progress? No, it's impossible. It's also possible to make a connection between Android and iOS accounts but only if one of them was created with Facebook. ![]() We can't connect the accounts from different platforms, unfortunately. If you send a receipt of any purchase that you made in our email, it will expedite the process of searching Could I play with the same account on different devices? It's possible if your devices have the same platform. If you don't remember your old ID, enter your old nickname and your guild's name. Please, send your old account's ID and that you have new one. If you still don't have your progress (or you use another platform), you should contact us through the in-game support and choose appropriate "Account issues" and "Progress disappeared" topics. What should I do? If you platform is Android or iOS, first of all, check if you are logged in via Facebook: choose "Settings" and press "Login" or "Logout" (depends on what account you use: local or connected to Facebook one). What's happen?ĪCCOUNT AND AN IN-GAME PROGRESS: I have to pass the tutorial again after the loading. 9.4 I received the daily bonus for seven days but when I tried to get the next one the clicked rewards are gone.9.3 Why do my dialogs with players disappear?.9.2 How could I make a full screen on the Steam platform?.9.1 How could I change my flag near the nickname?.8.2 Could I save the event resources of the current event for the next one?.8.1 All the players are discussing the new event but I have access only to the previous one.What should I do to never meet him again? 7.3 I've met too strong opponent in the match.7.2 I didn't use any cheats! My younger brother/friend/mom's side great-uncle installed something on my device and then my account was blocked.7.1 I've opened the game and seen a message that says I was marked as a cheater.6.2 I haven't received a medal for some achievement.5.3 I have a quest that says I should, for example, defeat the Journey's boss but I've already defeated it.5.2 Why is the quest "Buy 5000 elixir in the Shop" not counted?. ![]() 5.1 Why is the quest "Summon Gods or Demigods 10 times" not counted?.4.5 I'm not a Guild Master of my own guild! How can that be?.4.4 Oh, no! I don't know why but I'm not a member of a guild anymore.4.3 Do I lose my heroes if I send them to attack?.4.2 Is it true that if I get too many penalties for changing guilds, the Turf Wars will be unavailable for me?.4.1 I can't send my troops after changing guilds.3.6 New statues don't appear after some of my attacks on Philosopher's Stone in the Gold Mine mode.3.4 Anyway, Pit Bosses are too strong.3.2 Why do I have so weak heroes in the Pit mode?.3.1 I still don't have an access to some modes.2.5 I have made a purchase and got no items.2.4 How could I cancel the subscription?.2.3 How could I make a refund for a purchase?.2.2 I don't receive gems from the Mine anymore.2.1 How does the VIP system work? Why doesn't my VIP become active after some purchases?.Why do my opponents are almost always stronger than me? 1.3 Is it possible to reset my progress?.1.2 Could I play with the same account on different devices?.1.1 I have to pass the tutorial again after the loading.
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